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Banteh Mark

@bantehmark

Customer Service Representative at Alliance Prime Solutions handling 80–100 calls a day and resolving customer inquiries and claims.

Cameroon

Message

At Alliance Prime Solutions, I handled approximately 80–100 customer calls per day, assisting with inquiries, account concerns, benefits, and claims-related matters. I documented cases in Salesforce and Genesys and escalated complex issues when needed.

Previously, I supported customers at ATC and provided technical assistance as an IT Specialist at Eagle Wings. I also use Zendesk and ticketing systems for customer support and case documentation.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alliance Prime Solutions

Jan 2023 - Jan 2026 (3 years)

Handled high-volume customer interactions, averaging approximately 80–100 calls per day. Assisted with inquiries, benefits, and claims, and documented cases using CRM and ticketing platforms.

Salesforce Genesys CRM Ticketing Case Documentation Escalation Management Customer Service Communication Skills

IT Specialist

Eagle Wings

Jan 2021 - Jan 2023 (2 years)

Provided technical assistance and support to users experiencing system and technology-related issues. Troubleshot problems and guided users through appropriate solutions.

Technical Support Troubleshooting Communication Skills Documentation