Kama Efosi Unice

I am a motivated and customer-focused Customer Service Representative with a year of experience at Pro Tech Alliance. My role has allowed me to develop a proven ability to handle customer inquiries efficiently and resolve complaints with professionalism. I take pride in maintaining high levels of customer satisfaction, achieving a satisfaction rate of over 90%.

My experience includes responding to customer inquiries through various channels, including phone, email, and in-person interactions. I have collaborated with technical teams to provide timely updates and solutions to client issues, and I actively promote new services and products, contributing to customer retention and upselling success. I am committed to service excellence and continuously strive to improve my skills in communication, problem-solving, and teamwork.