Giovanie Nunyah Mbah
@giovanienunyahmbah
Bilingual customer service representative delivering precise, empathetic support and measurable KPI excellence.
CameroonWhat I'm looking for
I am a bilingual (English/French) customer service professional with hands-on experience in high-volume inbound support, training, and sales environments. I transitioned from intern to contracted Customer Service Representative on a lifeline assistance project after demonstrating consistent performance.
On the Lifeline project I handled 60+ inbound calls daily, guided eligible low-income consumers through application and renewal processes, and adhered to HIPAA and privacy protocols while maintaining 95–100% call quality scores. I document interactions accurately to ensure auditability and effective case follow-up.
I bring strong product knowledge, problem-solving, attention to detail, time-management, and Microsoft Office/Amazon Workspace proficiency. I seek roles where I can apply my communication and conflict-resolution skills to improve customer outcomes and team performance.
Experience
Work history, roles, and key accomplishments
Handle 60+ inbound calls daily for the Lifeline program, guiding low-income consumers through applications and renewals while maintaining HIPAA compliance and achieving 95-100% call quality scores.
Customer Service Intern
Pro-Tech Alliance
Oct 2025 - Nov 2025 (1 month)
Completed intensive training in customer service protocols and technical troubleshooting, improved typing speed and data accuracy, and transitioned to a contract role based on performance.
Sales Intern
Sokafi Sarl
Jul 2025 - Sep 2025 (2 months)
Delivered bilingual customer support for product inquiries, verified quantities and prices to reduce errors, and assisted with inventory and product displays to improve customer experience.
Education
Degrees, certifications, and relevant coursework
University of Buea
Bachelor of Science, Chemistry
2021 - 2025
Grade: Second Class Honours
Completed a Bachelor of Chemistry with Second Class Honours at the University of Buea from 2021 to 2025.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Job categories
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