Enorsock Jude
@enorsockjude
Highly experienced customer support professional with strong problem-solving skills.
What I'm looking for
I am a highly experienced customer support professional with a proven track record in delivering exceptional service. My background includes managing high-volume calls, emails, and chats while ensuring top-level customer satisfaction. I thrive in fast-paced environments and am skilled in conflict resolution, always striving for continuous improvement in service delivery.
Throughout my career, I have developed strong interpersonal communication skills and a deep understanding of customer relationship management tools. My experience as a Customer Support Representative at Connexus and a Customer Support Specialist at Cigna Healthcare has equipped me with the ability to handle complex customer inquiries effectively. I take pride in building rapport with customers and assisting them in navigating their benefits and services.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Connexus
Feb 2024 - Mar 2024 (1 month)
Managed customer inquiries through phone, email, and live chat, ensuring high satisfaction rates. Escalated priority issues to management and maintained detailed records of interactions. Developed rapport with customers and assisted them in utilizing their benefits.
Customer Support Specialist
Cigna Healthcare
Nov 2023 - Jan 2024 (2 months)
Provided individualized customer service to members and providers via phone, resolving issues and ensuring satisfaction. Documented interactions and conducted outbound calls for education and escalations, guiding members through their benefits.
Appointment Scheduler
Altais
Mar 2022 - Aug 2023 (1 year 5 months)
Conducted outbound calls to schedule clinical assessments, handling objections and utilizing problem-solving skills. Tracked scheduling metrics and registered patients, confirming insurance and demographic information.
Education
Degrees, certifications, and relevant coursework
University Of Buea
Bachelor of Science, Sociology And Anthropology
Bachelor of Science in Sociology and Anthropology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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