Open to opportunities

Soppo Peggy

@soppopeggy

Message

Customer-focused Customer Service Representative with strong problem-solving skills.

Cameroon

Message

What I'm looking for

I am looking for a role that values strong communication and offers opportunities for growth.

As a dedicated Customer Service Representative with over two years of experience, I have consistently delivered exceptional support and fostered strong relationships with customers. My expertise lies in conflict resolution and utilizing CRM software such as Zendesk and Salesforce to enhance customer satisfaction. I pride myself on maintaining a 95%+ satisfaction rating while effectively managing high call volumes.

At Pro Tech Alliance, I resolved over 50 customer inquiries daily through various channels, achieving a 97% satisfaction rate. My commitment to efficiency led to a 20% reduction in average call handling time. Additionally, I took the initiative to train new hires, ensuring they were well-versed in company policies and best practices. My collaborative approach with cross-functional teams has improved customer retention by 15%, showcasing my ability to tackle complex issues effectively.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Pro Tech Alliance

Nov 2023 - Feb 2025 (1 year 3 months)

Resolved over 50 daily customer inquiries via phone, email, and live chat, maintaining a 97% satisfaction rate and reducing average call handling time by 20%. Trained new hires on company policies and CRM tools, collaborated with cross-functional teams to resolve complex issues, and assisted customers with product inquiries and purchases.