Soppo Peggy
@soppopeggy
Customer-focused Customer Service Representative with strong problem-solving skills.
CameroonWhat I'm looking for
As a dedicated Customer Service Representative with over two years of experience, I have consistently delivered exceptional support and fostered strong relationships with customers. My expertise lies in conflict resolution and utilizing CRM software such as Zendesk and Salesforce to enhance customer satisfaction. I pride myself on maintaining a 95%+ satisfaction rating while effectively managing high call volumes.
At Pro Tech Alliance, I resolved over 50 customer inquiries daily through various channels, achieving a 97% satisfaction rate. My commitment to efficiency led to a 20% reduction in average call handling time. Additionally, I took the initiative to train new hires, ensuring they were well-versed in company policies and best practices. My collaborative approach with cross-functional teams has improved customer retention by 15%, showcasing my ability to tackle complex issues effectively.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Pro Tech Alliance
Nov 2023 - Feb 2025 (1 year 3 months)
Resolved over 50 daily customer inquiries via phone, email, and live chat, maintaining a 97% satisfaction rate and reducing average call handling time by 20%. Trained new hires on company policies and CRM tools, collaborated with cross-functional teams to resolve complex issues, and assisted customers with product inquiries and purchases.
Education
Degrees, certifications, and relevant coursework
Soppo hasn't added their education
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Availability
Location
CameroonAuthorized to work in
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