Jud King

I am a highly experienced customer support professional with a proven track record in delivering exceptional service. My background includes managing high-volume calls, emails, and chats while ensuring top-level customer satisfaction. I pride myself on my empathetic communication style and my ability to resolve conflicts effectively, which has consistently led to positive outcomes for both customers and the organizations I have worked for.

Throughout my career, I have developed a strong familiarity with various software tools for customer relationship management and ticket handling. My roles at Connexus and Cigna Healthcare have honed my skills in identifying and escalating priority issues, documenting customer interactions, and providing individualized support based on specific needs. I am committed to continuous improvement in service delivery and thrive in fast-paced environments where multitasking and organization are key.