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truth seeker

@truthseeker

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Experienced Customer Service Agent with a proven track record.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced Customer Service Agent with a proven track record in delivering exceptional customer service across various channels, including phone, email, and web chat. My expertise lies in handling inbound and outbound calls, supporting vulnerable customers, and efficiently resolving queries and complaints. I am committed to maintaining high levels of customer satisfaction through active listening and problem-solving skills.

Throughout my career, I have worked with reputable companies such as Concentrix and AXA Travel Insurance, where I provided exceptional customer service and promoted supplementary services to enhance customer satisfaction and retention. My ability to upsell effectively has contributed to my success in retaining customers and ensuring their needs are met promptly. I thrive in fast-paced environments and excel at multitasking while maintaining a focus on quality service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Concentrix

Nov 2024 - Present (6 months)

Provided exceptional customer service to clients, handling inbound and outbound calls efficiently. Supported customers through email and web chat, promoting and selling supplementary services with a focus on customer retention.

Customer Service Inbound Outbound Calling Email Support Customer Retention Upselling

Multi Skilled Customer Service Agent

AXA Travel Insurance

Jul 2023 - Oct 2024 (1 year 3 months)

Maintained high-quality customer service across various channels, assisting and supporting vulnerable customers effectively. Handled customer queries, complaints, and claims, making prompt decisions on claim outcomes while upselling services.

Customer Service Vulnerable Customers Claims Handling Upselling Customer Satisfaction

Customer Service Advisor

Deli Ice Ltd

Dec 2021 - Mar 2022 (3 months)

Provided face-to-face, online, and telephone customer assistance, ensuring high-quality customer service. Executed sales, marketing, and promotional efforts, handling inbound and outbound calls while overseeing daily operations, staff, stock, and business management.

Customer Service Sales Marketing Inbound Outbound Calling Business Management Customer Retention

Assistant Business Manager

Hot Chili Ltd

Jan 2020 - Sep 2021 (1 year 8 months)

Built strong relationships with customers, resulting in repeat business and referrals, and managed daily operations. Oversaw sales and marketing activities, customer interactions, and staff, stock, and business management.

Relationship Management Sales Marketing Business Management

Customer Service and Inbound Sales Advisor

Esure Motor Insurance

Jan 2020 - Sep 2021 (1 year 8 months)

Dealt with all customer queries, including difficult and vulnerable customers, maintaining a high level of customer service. Managed inbound and outbound calls, email, and web chat support, focusing on upselling additional services and customer retention.