DMDestiny Mbatha
@destinymbatha
Dedicated customer service professional with a passion for client satisfaction.
ZimbabweWhat I'm looking for
I am a dedicated and compassionate individual with a strong background in customer service. My experience spans various roles, including Customer Service Advisor and Operations Analyst, where I have honed my skills in providing exceptional support and enhancing customer satisfaction. I thrive in team-oriented environments and am eager to contribute positively to any organization.
Throughout my career, I have demonstrated a commitment to delivering high-quality assistance across diverse industries. My role in NatWest's Fraud Prevention Team allowed me to analyze operations and contribute to fraud prevention efforts effectively. Additionally, my experience as a Customer Experience Analyst involved managing pension-related queries and ensuring smooth operations by coordinating effectively across teams.
I am passionate about making a positive impact on the lives of others, whether in healthcare, retail, or corporate settings. My strong communication skills, problem-solving abilities, and adaptability enable me to thrive in dynamic environments. I am eager to leverage my expertise in a new opportunity that allows for personal and professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service and Operations Analyst
NatWest
Demonstrated proficiency as a Customer Service and Operations Analyst in NatWest's Fraud Prevention Team. Analysed operations to ensure efficiency and contributed significantly to fraud prevention efforts.
Customer Experience Analyst
Financial Services Provider
Managed pension-related queries and resolved member concerns, providing exceptional customer service. Coordinated effectively across teams to ensure smooth operations and consistently met or exceeded performance targets.
Customer Service Representative
Tesco
Excelled in delivering exceptional customer service and resolving inquiries, maintaining a high level of product knowledge. Achieved consistently high customer satisfaction ratings and met or exceeded performance targets.
Customer Service Advisor
NHS Test and Trace
Served as a Customer Service Advisor for the NHS COVID helpline, delivering vital information and support. Provided clear explanations of COVID-19 guidelines, testing procedures, and vaccination information, demonstrating empathy and patience.
Education
Degrees, certifications, and relevant coursework
ULUniversity of East London
Bachelor's degree, Business Management
Completed a comprehensive Bachelor's degree program focusing on key aspects of business management. Gained foundational knowledge in areas such as finance, marketing, operations, and strategic planning.
Beauchamps High School
GCSEs, Secondary Education
Completed General Certificates of Secondary Education (GCSEs), covering a broad range of academic subjects. Developed foundational knowledge and skills essential for further education and personal development.
UBUniversity of Bedfordshire
Foundation Year, General Studies
Undertook a Foundation Year program to prepare for higher education studies. Developed essential academic skills and knowledge across various subjects to build a strong base for future university courses.
PCPalmers College
BTEC, Business Management
Achieved a BTEC qualification in Business Management, providing practical skills and theoretical understanding of business operations. Focused on vocational aspects of management, preparing for further education or entry into the business sector.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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