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@patiencemudzingwa
Dedicated and enthusiastic customer service professional
I am a dedicated and enthusiastic customer service professional with over 3 years of experience in providing exceptional support to clients. I am committed to building lasting relationships and ensuring prompt and professional resolutions to customer inquiries. With a strong background in sales and customer service, I am confident in my ability to drive sales growth and improve service delivery processes.
Throughout my career, I have developed strong problem-solving abilities, excellent verbal and written communication skills, and the ability to handle high-pressure situations. I am proficient in CRM software, including Salesforce and Zendesk, and have a proven track record of achieving high customer satisfaction ratings.
I am a certified customer service professional, holding a Customer Service Excellence Certification and Conflict Resolution Training. I am excited to leverage my skills and experience in a dynamic customer service role and contribute to a team that values exceptional customer support.
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Work history, roles, and key accomplishments
TRINITY PHARMACY
Aug 2022 - Feb 2023 (6 months)
Assisted customers with product selection and inquiries, driving a 100% increase in sales. Managed customer complaints and feedback, implementing solutions that enhanced the overall shopping experience. Trained new staff on customer service protocols and sales techniques.
ARUP ZIMBABWE
Mar 2020 - Aug 2021 (1 year 5 months)
Responded to customer inquiries via phone, email, and chat, ensuring prompt and professional resolution. Maintained a 99% customer satisfaction rating through effective problem-solving and communication. Collaborated with cross-functional teams to improve service delivery processes.
Degrees, certifications, and relevant coursework
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