Gary John
@garyjohn
Customer Service Advisor focused on empathetic solutions and accurate customer support.
ZimbabweWhat I'm looking for
I’m a highly organized, empathetic Customer Service Advisor with five years’ experience delivering high-quality support in busy, customer-focused environments. I serve 50+ customers daily, handling high volumes of calls, emails, and in-person enquiries while delivering clear, accurate guidance across postal, courier, banking, and travel-related services.
I resolve complaints with patience and professionalism, adapt quickly to new procedures and management directives, and promote appropriate products based on customer needs to help meet sales targets. Confident with Microsoft Office (Word, Excel, Outlook) and maintaining accurate records, I also stay calm under pressure and drive timely resolutions through strong liaison with colleagues and external providers.
Experience
Work history, roles, and key accomplishments
Camera Operator (Volunteer)
Capstone Church
Feb 2024 - Present (2 years 3 months)
Set up and maintained media equipment and operated multiple video cameras to capture high-quality service footage. Coordinated and managed YouTube livestreams for an expanded online audience.
Community Meal Volunteer
Capstone Church
Jan 2022 - Present (4 years 4 months)
Volunteered with a community meal program serving around 3,000 meals annually by supporting service delivery and cleanup. Performed hands-on duties including serving food and maintaining a clean, organized environment.
Customer Service Advisor
Post Office
May 2020 - Aug 2025 (5 years 3 months)
Served 50+ customers daily, delivering prompt, accurate support across postal/courier, banking, and travel insurance services. Resolved complaints with empathy and promoted relevant products to help meet sales targets while maintaining procedural compliance.
Education
Degrees, certifications, and relevant coursework
Cybersecurity (Level 2 Certificate)
Level 2 Certificate in Principles of Cybersecurity, Cybersecurity
2026 - 2026
Level 2 Certificate in Principles of Cybersecurity covering online safety, cyber threats, and scam awareness.
Website Design & Development (Level 2 Award)
Level 2 Award in Website Design and Development, Website Design and Development
2026 - 2026
Level 2 Award in Website Design and Development covering website creation, design software, page layout, and content editing.
Gateway
L1 to Cybersecurity (Gateway), Cybersecurity
2025 - 2025
Gateway L1 to Cybersecurity.
Digital & IT Skills (L2 Award)
Level 2 Award in Digital and IT Skills, Digital and IT Skills
2025 - 2025
Level 2 Award in Digital and IT Skills.
BrainStation
Web Development Course, Web Development
2025 - 2025
Web Development course covering fundamentals of HTML, CSS, and web design principles at BrainStation.
Secondary School Certificate (India)
Secondary School Certificate, Secondary Education
2013 - 2013
Secondary School Certificate (India), stated as equivalent to GCSEs / O Levels (UK).
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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