Open to opportunities

Jelori Liggayu

@jeloriliggayu

Message

Customer service representative with extensive experience in BPO industries.

Zimbabwe

Message

What I'm looking for

I am looking for a role that fosters growth and allows me to enhance customer experiences while developing my skills further.

I am a dedicated customer service representative with over three years of experience in the BPO industry. I graduated with an Associate Degree in Computer Science, which has equipped me with the technical knowledge necessary to excel in various customer support roles. My experience spans multiple sectors, including telecommunications, healthcare, financial services, and travel, allowing me to develop a versatile skill set.

Throughout my career, I have honed my abilities in phone support, live chat, email management, and social media engagement. I take pride in being part of the highest escalations team, where I learned the importance of effective communication and customer satisfaction. My goal is to provide exceptional service that not only meets but exceeds customer expectations.

Experience

Work history, roles, and key accomplishments

Collection Representative | Customer Service Representative

Genpact Service LLC.

Nov 2023 - Present (1 year 9 months)

Managed customer accounts as a Collection and Customer Service Representative. Focused on resolving inquiries and facilitating payment arrangements.

Customer Service Collections Account Management Communication Problem Solving Conflict Resolution

Customer Service Representative

C3/ Everise

Feb 2022 - Present (3 years 6 months)

Provided comprehensive customer support across phone, live chat, email, and social media platforms. Handled diverse accounts including Telco, B2B Healthcare, Credit Repair, Financial, and Travel.