Bhekinkosi Dube

Managed front desk and administrative tasks, including client scheduling, record keeping, web design, and social media management. Responsible for maintaining client calendars and performing insurance verification.

Established and maintained partnerships, handled product sales, customer service, lead generation, and resolved disputes by providing transactional evidence to banks.

Oversaw office management tasks, administration, and supported the doctor. Managed appointments and performed insurance verification using office management systems.

Handled recruitment and training of call center agents, implemented organizational policies, and facilitated communication between employees and management.

Managed outbound calls for Medicare insurance sales, focusing on policy upgrades and registrations. Promoted from Customer Support Agent to Senior Sales Agent.

Assisted in business development and rebranding efforts, conducted market analysis, and performed lead generation through cold calling and email marketing.

Worked in a call center as a sales agent for local and international markets, focusing on life insurance policy registrations and upgrades.

Grade: Upper Second-Class

Graduated with an Upper Second-Class degree in Psychology, class of 2020. The program provided a comprehensive understanding of psychological principles and practices, preparing me for various roles in human resources, counseling, and business development.