Purity Mwende
@puritymwende
Customer-focused Customer Service Specialist with a passion for data analysis.
ZimbabweWhat I'm looking for
I am a dedicated Customer Service Specialist with a strong focus on delivering personalized service and enhancing customer satisfaction. My experience spans across the insurance, beauty, and public sectors, where I have successfully driven retention and improved service delivery. I take pride in my ability to analyze customer needs and provide tailored solutions, resulting in a 30% increase in policy conversions and a 40% boost in client retention.
Throughout my career, I have honed my skills in CRM systems, data analysis, and cross-functional collaboration. I have a proven track record of streamlining processes and resolving complex issues, which has led to significant improvements in workflow efficiency. My passion for building long-term customer relationships is evident in my proactive approach to client engagement and my commitment to aligning solutions with both business goals and client needs.
Experience
Work history, roles, and key accomplishments
Customer Support
Geminia Life Insurance
Feb 2023 - Present (2 years 4 months)
Delivered personalized insurance solutions to over 100 clients by analyzing individual needs, resulting in a 30% increase in policy conversions and improved customer satisfaction. Built long-term relationships through consistent follow-ups and support, contributing to a 40% boost in client retention and referral-based sales.
Customer Service
Glorious Beauty Limited
Jan 2022 - Jan 2023 (1 year)
Delivered timely and professional customer service to over 100 clients weekly, achieving a 90% satisfaction rate through clear communication and proactive support. Resolved complex issues under pressure by applying data analysis and problem-solving skills, reducing repeat customer inquiries by 20%.
Customer Service Intern
Women Enterprise Fund
Sep 2021 - Dec 2021 (3 months)
Delivered responsive customer service by managing incoming calls, greeting clients, and guiding over 50 daily visitors—resulting in a 95% satisfaction rate based on internal feedback reports. Resolved customer issues quickly by applying critical thinking and communication skills, improving service efficiency and reducing follow-up queries by 20%.
Education
Degrees, certifications, and relevant coursework
MTMurang'a University of Technology
Bachelor of Science, Actuarial Science
Studied Actuarial Science at Murang'a University of Technology. Gained foundational knowledge in risk assessment, financial mathematics, and statistical analysis relevant to the insurance and finance industries.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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