Soraya Brown

Managed customer inquiries and resolved issues efficiently, ensuring timely call resolution. Handled payment processing, complaint resolution, and fraud reporting while promoting company products.

Processed claims accurately, ensuring all necessary information was included for escalations. Educated customers on the terms and conditions of their insurance policies.

Escalated customer cases to appropriate departments and advised on suitable products. Conducted outbound calls to provide additional assistance to customers.

Answered inbound calls promptly and resolved customer queries professionally. Provided support to vulnerable customers and consistently met daily targets.

Served food and drink orders to customers in a timely manner. Handled money exchanges accurately at the till.

Assisted in preparing and conducting activities for Brownies and Girls Guide members. Planned and organized various trips and events for the groups.

Completed coursework in Food Hygiene and Safety, gaining knowledge in food handling, preparation, and storage to ensure public health and safety standards are met.

Studied various aspects of animal management, including animal welfare, health, and behavior. Gained practical skills relevant to working with animals in a professional setting.

Undertook studies in Health and Social Care, covering topics such as communication in care settings, personal development, and equality and diversity. Developed foundational knowledge for supporting individuals in health and social care environments.