JB
Open to opportunities

Junieve Banac

@junievebanac

Dedicated customer service representative with over five years of experience.

Zimbabwe

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while providing opportunities for growth and development in a supportive environment.

I am a dedicated and compassionate professional with over five years of experience in customer service, holding a BSBA Major in Financial Management and a BS in Tourism Management. My career has been defined by my commitment to delivering superior performance and maintaining operational proficiency in coordinating travel accommodations for customers. I thrive in fast-paced environments and am highly motivated to meet the demands of my role.

Throughout my career, I have worked with various companies, including Teleperformance and Concentrix, where I managed customer interactions through inbound calls, emails, and chat. My core competencies include achievement motivation, time management, and exceptional communication skills. I take pride in my ability to create tailored travel packages and enhance overall customer experiences, resulting in high levels of customer satisfaction and loyalty.

As I continue to grow in my career, I am eager to leverage my skills and experience to contribute positively to a dynamic team. I am always open to learning and adapting to new challenges, ensuring that I provide the best service possible to customers.

Experience

Work history, roles, and key accomplishments

CO

Customer Service Representative

Concentrix

Jun 2023 - Mar 2025 (1 year 9 months)

Set up appointments for homeowners with home service providers on the Angi platform. Assisted customers with maintaining, repairing, renovating, and improving their homes, supporting growth for local businesses.

VX

Customer Service Representative

VXI

Apr 2021 - Aug 2021 (4 months)

Provided customer service for PTB Mobility, a wireless internet service provider and the largest wireless carrier in the United States. Assisted customers with inquiries related to wireless internet services.

TE

Customer Service Representative

Teleperformance

Feb 2019 - Mar 2021 (2 years 1 month)

Maintained operational proficiency in coordinating travel accommodations for customers, arranging airfare, hotel, and rental car reservations for Expedia.com and Enterprise Car Rental. Managed marketing for consumer cable television, internet, telephone, and wireless services for Comcast, and provided telecommunications and digital services for a TELCO Account.

Education

Degrees, certifications, and relevant coursework

JC

Jose Maria College

BSBA, Financial Management

2014 - 2015

SD

St. JOHN PAUL II COLLEGE OF DAVAO

BS, Tourism Management

2013 - 2014

Tech stack

Software and tools used professionally

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Junieve Banac - Customer Service Representative - Concentrix | Himalayas