Junieve Banac
@junievebanac
Dedicated customer service representative with over five years of experience.
What I'm looking for
I am a dedicated and compassionate professional with over five years of experience in customer service, holding a BSBA Major in Financial Management and a BS in Tourism Management. My career has been defined by my commitment to delivering superior performance and maintaining operational proficiency in coordinating travel accommodations for customers. I thrive in fast-paced environments and am highly motivated to meet the demands of my role.
Throughout my career, I have worked with various companies, including Teleperformance and Concentrix, where I managed customer interactions through inbound calls, emails, and chat. My core competencies include achievement motivation, time management, and exceptional communication skills. I take pride in my ability to create tailored travel packages and enhance overall customer experiences, resulting in high levels of customer satisfaction and loyalty.
As I continue to grow in my career, I am eager to leverage my skills and experience to contribute positively to a dynamic team. I am always open to learning and adapting to new challenges, ensuring that I provide the best service possible to customers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Jun 2023 - Mar 2025 (1 year 9 months)
Set up appointments for homeowners with home service providers on the Angi platform. Assisted customers with maintaining, repairing, renovating, and improving their homes, supporting growth for local businesses.
Customer Service Representative
IQOR
Feb 2022 - Mar 2023 (1 year 1 month)
Engaged with Walmart retail customers in real-time via voice, chat, and email channels. Addressed customer queries, resolved issues, and enhanced overall shopping experiences.
Customer Service Representative
VXI
Apr 2021 - Aug 2021 (4 months)
Provided customer service for PTB Mobility, a wireless internet service provider and the largest wireless carrier in the United States. Assisted customers with inquiries related to wireless internet services.
Customer Service Representative
Teleperformance
Feb 2019 - Mar 2021 (2 years 1 month)
Maintained operational proficiency in coordinating travel accommodations for customers, arranging airfare, hotel, and rental car reservations for Expedia.com and Enterprise Car Rental. Managed marketing for consumer cable television, internet, telephone, and wireless services for Comcast, and provided telecommunications and digital services for a TELCO Account.
Education
Degrees, certifications, and relevant coursework
Jose Maria College
BSBA, Financial Management
2014 - 2015
St. JOHN PAUL II COLLEGE OF DAVAO
BS, Tourism Management
2013 - 2014
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Junieve ?
You can contact Junieve and 90k+ other talented remote workers on Himalayas.
Message JunieveFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
