Maria Remedios Manalac

I am an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. My background includes roles as a Guest Services Ambassador and Account Executive, where I honed my skills in communication and conflict resolution.

In my role as a Guest Services Ambassador, I accurately booked, changed, and canceled spa appointments while providing callers and guests with detailed descriptions of services. I utilized spa computers with skill and proficiency, ensuring that guest information was documented accurately in electronic records. My commitment to providing immediate and appropriate responses to all requests has consistently ensured complete guest satisfaction.

As an Account Executive, I engaged with health insurance PPO holders to offer products covered by their insurance. My ability to ask qualifying questions and close deals has contributed to my success in sales and customer service. I thrive in environments where I can work independently and take initiative to resolve issues effectively.