Trizh Crisostomo
@trizhcrisostomo
Customer-focused chat support professional skilled in communication, problem-solving, and client satisfaction.
What I'm looking for
I'm a dedicated and detail-oriented customer service professional with experience in chat and voice support across telecommunications and financial accounts. I consistently maintained high customer satisfaction ratings and implemented process improvements that reduced wait times and boosted efficiency.
In operational roles, I supported small business functions and assistant management duties, contributing to inventory control, attractive merchandising, and measurable sales increases. I also designed and edited daily product assets that enhanced customer experience and online visibility.
As an immersionist assistant teacher, I supervised classrooms, sourced instructional materials, and drove measurable academic improvement among students. My background demonstrates adaptability, strong communication, and the ability to manage multiple responsibilities effectively.
I bring empathy, active listening, and organized problem-solving to support teams focused on delivering excellent customer experiences and operational improvements. I'm eager to contribute these skills to a chat support role where I can help drive customer satisfaction and team success.
Experience
Work history, roles, and key accomplishments
Maintained customer satisfaction ratings above 90% and implemented processes that reduced wait times by 20%, earning multiple customer commendations for exceptional service.
Guided ~15 customers daily through credit card applications contributing to account openings, earned 'Top Trainee' recognition, and performed ID verification that reduced fraud risk.
Assistant Manager
Zach's Sweets and Treats
Apr 2019 - Aug 2023 (4 years 4 months)
Supported daily operations and order fulfilment with 100% accuracy, designed cake toppers daily to enhance customer satisfaction, and increased online visibility resulting in a 10% gain in new customers.
Immersionist (Asst. Teacher)
Bogo Elementary School
Mar 2023 - Present (2 years 10 months)
Supervised a classroom of 20 sixth graders, implemented a system for sourcing instructional materials that increased resource variety, and evaluated 40 students leading to a 15% academic improvement.
Assistant Manager
Family Food & Vegetables Stall
Jul 2020 - Present (5 years 6 months)
Assisted daily operations and sales, engaged with ~10 customers daily, maintained accurate cash handling and inventory levels, and helped create displays that boosted sales by 15%.
Education
Degrees, certifications, and relevant coursework
Argao National High School
High School Diploma, Accountancy, Business and Management
2023 - 2023
Completed studies in Accountancy, Business, and Management (ABM) at Argao National High School in 07/2023.
Tabok Elementary School 1
Elementary School Certificate, Elementary Education
2017 - 2017
Completed elementary education at Tabok Elementary School 1 in 05/2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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