Open to opportunities

Angel Feliciano

@angelfeliciano

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Client-focused operations specialist delivering accurate, efficient service and strong team collaboration.

Philippines

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What I'm looking for

I seek client-focused roles in customer service or operations where I can apply my communication, accuracy, and reporting skills while growing into greater responsibility.

I am a dynamic, reliable professional with proven experience in client service, operations support, and sales and marketing. I consistently meet performance goals under pressure by combining attention to detail with clear, professional communication.

My background includes customer-facing roles in voice and chat support for telco and retail accounts, a finance internship focused on cost control and reporting, and a Sales & Marketing Head role overseeing administrative operations and promotional campaigns.

I bring strong computer literacy (MS Office, Excel, Google Workspace, Canva), adaptability, and a record of leadership in student government and community initiatives, and I focus on delivering client service excellence while supporting organizational growth.

Experience

Work history, roles, and key accomplishments

Sales & Marketing Head

Lipad Lakbay Travel and Tours

May 2025 - Dec 2025 (7 months)

Managed administrative and sales operations, coordinated client and partner communications, and oversaw promotional campaigns to support business development and reporting accuracy.

Sales Operations Client Relations Reporting Business Development Campaigns Documentation Communication

Customer Service Representative

Alorica Philippines

Aug 2024 - May 2025 (9 months)

Documented customer concerns and resolutions in a high-volume telco account, consistently meeting service quality and performance targets while improving organizational problem-solving skills.

Customer Service Telco Documentation Problem Solving Performance Targeting Communication CRM

Cost Control Finance Intern

New World Makati Hotel

Mar 2024 - Jun 2024 (3 months)

Assisted in monitoring expenses, invoice checking, and preparing financial reports, maintaining accuracy in financial documentation and supporting cost control tasks.

Cost Control Invoice Processing Financial Reporting Attention To Detail Excel Administrative Support

Customer Support Representative

Quantrics Enterprises, Inc.

Nov 2021 - Jul 2022 (8 months)

Processed customer requests and documented transactions for a voice telco account, improving communication and maintaining compliance with reporting and service standards.

Telco Communication Compliance Customer Relations Multitasking

Chat Support Representative

Concentrix

Aug 2020 - Feb 2021 (6 months)

Provided chat-based customer support for a retail account, handling multiple cases simultaneously and ensuring accurate, timely documentation to support team goals.

Chat Support Retail Support Multitasking Documentation Customer Service CRM Time Management

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Science, Hospitality Management

Completed a Bachelor of Science in Hospitality Management with coursework in hospitality operations and service management.

APEC Schools Marikina Heights

Secondary Education Diploma, Accountancy, Business, and Management

Activities and societies: President – Student Council (A.Y. 2019 - 2020); Vice President – Student Council (A.Y. 2018 - 2019); Secretary – Supreme Student Government (A.Y. 2017 - 2018); Vice President – Sulong Marikina Heights; Volunteer in youth and community projects

Completed secondary education with focus in Accountancy, Business, and Management and active student leadership roles.