Shannen Masarque

I am a customer-centric professional with over three years of experience in providing exceptional real-time chat support. My background includes managing over 50 inquiries daily, addressing account setup, troubleshooting, and transactions, all while maintaining a 95% customer satisfaction rate. I am known for my efficient problem-solving skills, clear communication, and calm demeanor under pressure. My passion lies in enhancing customer experiences and delivering solutions that drive satisfaction.

In my recent role as a Social Media Chat Support Representative, I implemented an optimized response system that reduced issue resolution time by 30%. Additionally, my experience in practice teaching allowed me to apply customer service principles in an educational setting, fostering engagement and participation among students. I am eager to bring my expertise to dynamic remote roles in customer service and event support, where I can contribute to creating seamless and memorable experiences across chat, email, and phone channels.