Rosel Joy Garcia
@roseljoygarcia
Customer Service Representative and Virtual Assistant focused on reliable, friendly support.
PhilippinesWhat I'm looking for
I’m a customer-focused professional with experience across teaching, direct sales, virtual support, and call-center operations. I’ve built my work ethic on clear communication, responsiveness, and doing what it takes to keep service moving smoothly—from classrooms to US-based support roles.
In my earlier roles, I taught Grade levels and 3- to 4-year-old learners, and I also supported customer needs through sales and service work in direct sales environments. I developed strong organization and people skills while handling responsibilities like sales and marketing, customer service, field work, and data entry.
More recently, I’ve strengthened my support toolkit as a Virtual Assistant—working on social media management, recruitment, inbound and outbound calls, appointment setting, and data entry. Since May 2025, I’ve been working as a Customer Service Representative handling inbound and outbound calls, and I’m proud of how I combine accuracy with professionalism to help customers get fast, reliable answers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
NTT DATA
May 2025 - Present (1 year 1 month)
Manage inbound and outbound customer calls while supporting customer service needs.
Customer Service Representative
Sequential Tech
Sep 2022 - May 2025 (2 years 8 months)
Handled inbound and outbound calls as a customer service representative to support customer inquiries.
Account Executive
CleverAds
Jul 2021 - Aug 2022 (1 year 1 month)
Performed sales and marketing support by setting appointments and completing data entry tasks.
Virtual Assistant
Virtual Digital Agency
Mar 2021 - Jun 2022 (1 year 3 months)
Managed social media activities, supported recruitment, and handled inbound/outbound calls with data entry duties.
Virtual Assistant
Virtual Digital Agency
Nov 2021 - Apr 2022 (5 months)
Worked as a call center agent and appointment setter, and supported the team as an assistant TL.
51TALK Teacher
51TALK
Mar 2021 - Dec 2021 (9 months)
Taught online classes and delivered instructional support for remote learners.
Brand Advisor
Top Derma Innovators Inc.
Aug 2019 - Dec 2020 (1 year 4 months)
Advised customers on cosmetic products while performing sales and marketing, field work, customer service, and data entry.
Branch Development Officer
Sun Exchange Direct Sales
Mar 2018 - Jan 2019 (10 months)
Supported sales and marketing through customer service, field work, and data entry activities.
Branch Development Officer
Sundance Direct Sales / F/X Direct Sales
Nov 2017 - Mar 2018 (4 months)
Led branch sales and customer service efforts and served as branch leader for day-to-day branch activities.
Branch Accountant
Sundance Direct Sales / F/X Direct Sales
Nov 2016 - Nov 2017 (1 year)
Handled sales support activities while providing customer service and assisting with branch operations.
Day Care Teacher
Linamanan Day Care Center
Jul 2015 - May 2016 (10 months)
Taught 3- to 4-year-old learners and delivered age-appropriate activities to support early development.
Elementary Teacher
Infant Jesus Montessori School
Jul 2014 - Mar 2015 (8 months)
Taught elementary grade levels and supported daily classroom instruction in a Montessori setting.
Education
Degrees, certifications, and relevant coursework
Infant Jesus Montessori School
2011 - 2014
Attended Infant Jesus Montessori School from 2011 to 2014.
Isabela State University, Main Campus
2010 - 2011
Attended Isabela State University, Main Campus from 2010 to 2011.
Addalam Region High School (Extension)
2006 - 2010
Attended Addalam Region High School (Extension) from 2006 to 2010.
Linamanan Elementary School
2000 - 2006
Attended Linamanan Elementary School from 2000 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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