Open to opportunities

RJ C

@rjc

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Communication and teaching professional dedicated to enhancing customer experiences.

Philippines

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What I'm looking for

I am looking for a role that fosters collaboration, growth, and the opportunity to make a positive impact.

I am a communication and teaching professional with a strong commitment to demonstrating the real value of my services to organizations. My experience spans various roles, including customer service and education, where I have honed my skills in communication, problem-solving, and curriculum development. I thrive on collaborating with others to achieve common goals and contribute to the success of the organization.

Throughout my career, I have held positions such as Senior High School Coordinator and Core Subject Teacher, where I developed and implemented curriculums, organized teacher training, and analyzed student data to improve educational outcomes. My recent role as a Customer Service Representative has further enhanced my ability to respond to inquiries, troubleshoot tech problems, and foster customer loyalty through effective communication strategies.

I am passionate about personal growth and career advancement, and I seek opportunities that allow me to leverage my skills while contributing to the organization's objectives. I believe that my diverse background and dedication to excellence make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TaskUs

Feb 2024 - Present (1 year 5 months)

Responded to customer inquiries within company hours and troubleshooted tech problems. Handled complaints to build strategies for improving overall customer experience and fostering loyalty.

Customer Service Technical Support Customer Experience Zendesk

Chat Administrative

Champ Code Academy

Jun 2023 - Feb 2024 (8 months)

Performed chat administrative duties, supporting the academy's operations. Managed communications and assisted with various administrative tasks.

Chat Support Administrative Support Communication Data Entry Airtable

Senior High School Coordinator

Clark Educational Center, Inc.

Jan 2017 - May 2023 (6 years 4 months)

Developed and implemented curriculums, and planned and conducted teacher training workshops. Analyzed student test data and assessed curriculum standards with school staff.

Curriculum Development Teacher Training Data Analysis Educational Leadership Microsoft Office

Sales and Service Representative

Telus International, Philippines

Nov 2015 - Dec 2016 (1 year 1 month)

Responded to customer inquiries and troubleshooted technical issues. Managed customer complaints to enhance overall customer satisfaction and loyalty.

Customer Service Technical Troubleshooting Customer Relations CRM

Preschool Teacher

Clark Educational Center, Inc.

Jun 2014 - Dec 2014 (6 months)

Taught preschool-aged children, fostering their early development. Implemented engaging educational activities and managed classroom dynamics.

Early Childhood Education Classroom Management Lesson planning Child Development Teaching

Customer Service Representative

Convergys, Philippines

Apr 2013 - Jan 2014 (9 months)

Handled customer inquiries and resolved technical problems efficiently. Managed customer complaints to improve service delivery and build customer loyalty.

Customer Service Technical Support Communication