Winda Mae Espina

I am a Cum Laude graduate in Secondary Education (Major in English) with proven experience delivering empathetic, high-quality voice-based customer support on an international retail account. I consistently maintained strong communication, problem-solving, and documentation practices that improved customer satisfaction and supported retention.

I am eager to apply my teamwork, time management, and technological proficiency to non-voice customer service or back-office roles where efficiency, attention to detail, and continuous learning are valued. I bring a professional work ethic, respect for diversity, and a focus on delivering measurable service improvements.