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@trishajulia
Customer service expert with over 4 years of experience.
I am a dedicated customer service expert with over four years of experience in various roles, specializing in communication, issue resolution, and ensuring customer satisfaction. My journey began at Sutherland Global Services, where I honed my skills as a Customer Service Representative for Amazon Retail. I assisted customers with tracking orders, processing refunds, and addressing inquiries, ensuring a seamless shopping experience.
Continuing my career at Quantrics Enterprises Inc, I transitioned to a telecommunications account, where I not only resolved customer issues but also engaged in sales to enhance their experience. Currently, at Nowcom Global Services, I serve as a Customer Service Representative and Collection Specialist, managing inquiries related to car loans and ensuring customers understand their billing statements. My focus has always been on providing excellent service and resolving problems efficiently.
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Work history, roles, and key accomplishments
Nowcom Global Services
Jan 2024 - Present (1 year 10 months)
Handled car loan inquiries, assisted customers with billing questions, managed payment collections, and ensured clear communication regarding loan terms and fees.
Quantrics Enterprises Inc
Oct 2021 - Oct 2023 (1 year 11 months)
Provided support for telecommunications customers by addressing phone issues and inquiries, while also transitioning to sales by offering additional services.
Sutherland Global Services
Aug 2019 - Mar 2021 (1 year 7 months)
Assisted customers with tracking orders, processing refunds and replacements, and addressing charge inquiries to ensure a seamless shopping experience for Amazon Retail.
Degrees, certifications, and relevant coursework
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