Czarina TordecillaCT
Open to opportunities

Czarina Tordecilla

@czarinatordecilla

Dedicated customer service representative focused on enhancing customer experiences.

Philippines

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a passionate Customer Service Representative with a strong commitment to making life easier for my customers. My journey in customer service began at Valor Global Inc., where I developed and implemented customer service policies and procedures that significantly enhanced customer satisfaction. I pride myself on my ability to handle customer complaints and inquiries with professionalism and courtesy, ensuring that every interaction leaves a positive impression.

Currently, I am further honing my skills at Sutherland Global Inc., where I provide exceptional customer service in a high-volume call environment. My experience includes troubleshooting technical issues, resolving billing concerns, and maintaining accurate documentation of customer interactions in the CRM system. I believe that a strong work ethic, excellent communication skills, and a problem-solving mindset are essential in delivering outstanding service and fostering customer loyalty.

Experience

Work history, roles, and key accomplishments

SI

Customer Service Representative

Sutherland Global Inc.

Jun 2024 - Jan 2025 (7 months)

Provided exceptional customer service by assisting with inquiries, troubleshooting technical issues, and resolving billing concerns in a high-volume call environment. Documented customer interactions accurately in the CRM system.

VI

Customer Service Representative

Valor Global Inc.

Mar 2020 - Jun 2024 (4 years 3 months)

Developed and implemented customer service policies and standards to ensure customer satisfaction. Handled customer complaints and inquiries professionally and performed daily customer service tasks such as data entry and order processing.

Education

Degrees, certifications, and relevant coursework

MU

Mindoro State University

Bachelor's Degree, Customer Service

2018 - 2022

Completed a Bachelor's Degree with a focus on developing skills relevant to customer service and communication. Engaged in various activities that enhanced problem-solving abilities and customer interaction techniques.

Tech stack

Software and tools used professionally

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