Czarina Tordecilla

I am a passionate Customer Service Representative with a strong commitment to making life easier for my customers. My journey in customer service began at Valor Global Inc., where I developed and implemented customer service policies and procedures that significantly enhanced customer satisfaction. I pride myself on my ability to handle customer complaints and inquiries with professionalism and courtesy, ensuring that every interaction leaves a positive impression.

Currently, I am further honing my skills at Sutherland Global Inc., where I provide exceptional customer service in a high-volume call environment. My experience includes troubleshooting technical issues, resolving billing concerns, and maintaining accurate documentation of customer interactions in the CRM system. I believe that a strong work ethic, excellent communication skills, and a problem-solving mindset are essential in delivering outstanding service and fostering customer loyalty.