Daryl Cabrillas

I am a customer service representative with four years of hands-on experience supporting telco and auto leasing accounts through phone, chat, and email channels. I consistently resolve customer concerns, troubleshoot issues, and maintain accurate account records while meeting performance metrics.

I bring strong written communication, problem-solving ability, and a customer-focused approach that helps de-escalate sensitive situations and maintain satisfaction. I have experience working in high-volume, fast-paced environments and supporting billing, payments, and account inquiries.

I value professionalism, empathy, and clear documentation; I aim to contribute reliability and efficient support processes to a team focused on excellent customer outcomes.