Julia Wroberth Ramos

Banking, Back Office & Technical Support Specialist

Escalations Expert | SLA-Driven | Operations-Focused

I am a disciplined and results-oriented professional with a diverse background in Banking operations, Back Office administration, and Technical Support. My career is built on the foundation of precision and speed, ensuring that every task—from complex data reconciliation to high-level escalations—is handled with the meticulous care required in financial services.

I am highly proficient in Google Workspace and have a proven ability to manage the full lifecycle of a client issue. Whether I am de-escalating a complex dispute with empathy or managing high-volume data entry behind the scenes, I remain a firm believer in the sanctity of the SLA. I understand that meeting response and resolution times is the heartbeat of operational excellence and client trust.

Core Competencies & Professional Etiquette

Operational & Back Office Excellence: Experienced in administrative processing, record maintenance, and strict adherence to internal protocols and compliance.

Technical Proficiency: Advanced user of Google Workspace, CRM systems, and remote support tools.

Conflict Resolution: Expert at managing high-level escalations with composure and a "first-contact resolution" mindset.

Professional Integrity: Punctual, proactive in communication, and committed to maintaining data accuracy and security.

Remote Ready: Fully equipped home office with a stable, high-speed connection for a seamless, professional workflow.

Availability

I am currently seeking a partnership with a client for an immediate start. I am flexible and open to Morning or Graveyard shifts to accommodate global time zones and urgent business needs.