Julia Santos

I’m a customer service and technical support professional who thrives in fast-paced, international voice environments. I consider myself responsible and orderly, and I’m always equipped with the knowledge I gain—especially in healthcare and customer care.

In my healthcare work with 24/7.ai, I assisted patients with performing swab tests and provided results. I approach sensitive situations with clarity and care, while keeping calls efficient and customers informed.

Across retail and voice campaigns, I handled order concerns end-to-end—changing delivery addresses, updating payment methods, taking payments, and processing refunds. I also supported customers by offering promotions and upgrades when appropriate.

Most recently, I’ve worked as a technical support representative at multiple companies, assisting customers with basic troubleshooting and resolving issues under pressure. I bring effective communication, critical thinking, creativity, and a fast-learning mindset to every interaction.