Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@myralagos
Dedicated customer service representative with strong communication skills.
PhilippinesAs a customer service representative with extensive experience, I excel in multi-channel communications and am passionate about providing exceptional service. My journey began at Alorica Philippines, where I developed my skills in handling inquiries and collections, ensuring a positive experience for every customer.
At TTEC Philippines, I assist over 50 customers daily, addressing inquiries related to mobile and home internet services, food delivery, and billing. My commitment to quality service is evident as I strive for first-call resolutions while managing complaints professionally. I take pride in upselling data packages and services, contributing to the overall success of the team.
With a diploma in Business and Office Administrative Services from AMA Computer Learning Center, I am a reliable and adaptable team player. I am eager to bring my enthusiasm and dedication to a new role where I can continue to grow and make a positive impact.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
TTEC PHILIPPINES
Jul 2019 - Present (6 years 4 months)
Assisted over 50 customers daily with inquiries about mobile and home internet services, food delivery orders, home insurance, and billing. Ensured accurate and timely resolutions while upselling data packages and services. Handled an average of 30 complaints per day, striving for first-call resolution and quality service standards.
THE RESULTS COMPANIES
Jul 2017 - May 2018 (10 months)
Upsold phones with data packages and services while assisting over 50 customers daily with inquiries about their phone service. Handled basic billing questions and provided assistance on basic troubleshooting steps.
ALORICA PHILIPPINES, INC.
Oct 2016 - Jul 2017 (9 months)
Handled inbound calls regarding balance inquiries and collections. Structured payment plans while understanding financial situations and ensuring compliance with regulations, all while maintaining a positive and empathetic approach.
Degrees, certifications, and relevant coursework
Diploma, Business Administration
Completed a diploma in Business and Office Administrative Services, focusing on essential skills for administrative roles and customer service.
Software and tools used professionally
PhilippinesYou can contact Myra and 90k+ other talented remote workers on Himalayas.
Message MyraCherie Sumongcad
Cold Calling Data Specialist, D.World Inc.
RRR-Jay Robles
Customer Sales Associate, The Results Company
KRKimberly Ann Reyes
Customer Service Representative, TTEC Holdings Inc.
JCJonel Cañas
Customer Service Representative, Office Partners 360 (OP360)
EHErnel Hueden
Customer Service Representative, Everise Philippines Inc.
AAAlona Austria
Financial Service Representative, ProbeCx
ACAngelika Cruz
Customer Service Representative, TTEC Holdings Inc.
Julie Ann Rosarito
Customer Service Representative, Teleperformance
JCJen Chua
Sales Associate, Accenture, Inc.
Maverick Napitan
Technical/Sales Support, Teleperformance
