Myra Lagos
@myralagos
Dedicated customer service representative with strong communication skills.
PhilippinesWhat I'm looking for
As a customer service representative with extensive experience, I excel in multi-channel communications and am passionate about providing exceptional service. My journey began at Alorica Philippines, where I developed my skills in handling inquiries and collections, ensuring a positive experience for every customer.
At TTEC Philippines, I assist over 50 customers daily, addressing inquiries related to mobile and home internet services, food delivery, and billing. My commitment to quality service is evident as I strive for first-call resolutions while managing complaints professionally. I take pride in upselling data packages and services, contributing to the overall success of the team.
With a diploma in Business and Office Administrative Services from AMA Computer Learning Center, I am a reliable and adaptable team player. I am eager to bring my enthusiasm and dedication to a new role where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TTEC PHILIPPINES
Jul 2019 - Present (5 years 10 months)
Assisted over 50 customers daily with inquiries about mobile and home internet services, food delivery orders, home insurance, and billing. Ensured accurate and timely resolutions while upselling data packages and services. Handled an average of 30 complaints per day, striving for first-call resolution and quality service standards.
Inbound Sales Representative
THE RESULTS COMPANIES
Jul 2017 - May 2018 (10 months)
Upsold phones with data packages and services while assisting over 50 customers daily with inquiries about their phone service. Handled basic billing questions and provided assistance on basic troubleshooting steps.
Collections Officer
ALORICA PHILIPPINES, INC.
Oct 2016 - Jul 2017 (9 months)
Handled inbound calls regarding balance inquiries and collections. Structured payment plans while understanding financial situations and ensuring compliance with regulations, all while maintaining a positive and empathetic approach.
Education
Degrees, certifications, and relevant coursework
AMA Computer Learning Center
Diploma, Business Administration
Completed a diploma in Business and Office Administrative Services, focusing on essential skills for administrative roles and customer service.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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