Mark Anthony Lumagbas
@markanthonylumagbas
I am an experienced customer service representative focused on technical support and customer satisfaction.
PhilippinesWhat I'm looking for
I have over a decade of experience working in customer service and technical support across telecom, travel and digital streaming platforms. I handle chat, email and phone inquiries, troubleshoot cable and internet issues, assist with billing, account management, and flight bookings.
I prioritize clear communication, rapid problem resolution, and customer satisfaction, demonstrated by roles across multiple contact center environments. I seek opportunities to apply my troubleshooting skills and customer-first approach to improve service operations and retention.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
IBEX Global
Jan 2020 - Nov 2023 (3 years 10 months)
Provided chat and email support for drivers and BritBox subscribers, resolving account and application inquiries and maintaining service continuity. Handled escalations and collaborated with internal teams to close tickets efficiently.
Customer Service Representative
TeleTech
Aug 2019 - Oct 2019 (2 months)
Addressed customer queries regarding mobile and internet connectivity, diagnosing issues and guiding users through service restoration. Escalated technical faults when necessary to preserve SLA compliance.
Customer Service Representative
Stellar Philippines Inc.
Nov 2016 - Aug 2019 (2 years 9 months)
Managed flight bookings and rebookings via chat, mobile app and SMS and resolved customer complaints to restore service and satisfaction. Maintained accurate booking records and coordinated with booking partners.
Technical Support Associate
Convergys
Nov 2015 - Jul 2016 (8 months)
Troubleshot cable, internet and home phone issues and resolved billing inquiries to restore customer services. Documented incidents and provided clear technical guidance to reduce repeat contacts.
Customer Service Representative
Teleperformance
Nov 2014 - Jun 2015 (7 months)
Assisted customers with student loan applications, inquiries and status updates, ensuring accurate case handling and timely follow-up. Maintained records and escalated complex cases per process.
Customer Service Representative
The Results Companies
Jul 2012 - Sep 2014 (2 years 2 months)
Supported customers with phone and broadband issues, account inquiries and dealer assistance for Virgin Mobile retailers, resolving service problems and processing account changes. Coordinated with retail partners to address point-of-sale issues.
Education
Degrees, certifications, and relevant coursework
PPPolytechnic University of the Philippines
Bachelor of Science, Business Administration
2022 -
Pursuing a Bachelor of Science in Business Administration at Polytechnic University of the Philippines since 2022.
Capitol University
Bachelor of Science, Computer Science
2009 - 2011
Completed a Bachelor of Science in Computer Science at Capitol University from 2009 to 2011.
AMA Computer College
Bachelor of Science, Computer Science
2005 - 2006
Completed a Bachelor of Science in Computer Science at AMA Computer College from 2005 to 2006.
Mindanao Polytechnic State College
Bachelor of Science, Information Technology
2000 - 2002
Completed a Bachelor of Science in Information Technology at Mindanao Polytechnic State College from 2000 to 2002.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Mark Anthony?
You can contact Mark Anthony and 90k+ other talented remote workers on Himalayas.
Message Mark AnthonyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
