Anieveh Hulleza
@anievehhulleza
Experienced customer service professional specializing in billing, technical support, and customer account retention.
PhilippinesWhat I'm looking for
I’m a results-driven customer service professional with 6+ years of experience managing client accounts, resolving concerns, and building strong customer relationships. I’m known for reliability, integrity, and a proactive approach to problem-solving.
In my roles, I handle billing questions, process payments, and manage plan changes including upgrades and downgrades. I also support account security tasks such as resetting PINs and suspending lost or stolen lines.
I bring hands-on technical support experience, troubleshooting network connectivity, SIM card issues, and device hardware malfunctions. I help customers set up new devices, transfer data, and configure apps—while identifying selling opportunities like new lines, tablets, or home internet services.
I thrive in fast-paced environments where I meet daily or monthly sales targets and performance metrics (KPIs). I’m comfortable with inbound and outbound calls, clearly explaining line items, prorated charges, taxes, fees, and loan terms, and documenting interactions with professionalism and confidentiality.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
IQORTALISAY
Jan 2022 - Nov 2025 (3 years 10 months)
Handled billing inquiries, processed payments, and managed plan upgrades/downgrades while supporting account security tasks such as PIN resets and suspending lost or stolen lines. Provided technical support by troubleshooting network connectivity, SIM card issues, and device malfunctions, and identified sales opportunities to meet KPIs.
Customer Service Representative
Ubiquity Global Services
Jan 2019 - Sep 2019 (8 months)
Managed inbound calls for loan balance and payment inquiries and made outbound follow-ups for upcoming or overdue payments. Explained loan terms and billing details clearly and documented interactions while maintaining professionalism and confidentiality.
Customer Service Representative
Transcom Worldwide
Apr 2016 - Jul 2018 (2 years 3 months)
Explained line items, prorated charges, taxes, and fees while assisting customers with one-time payments and setting up Auto Pay. Enrolled users in paperless billing and performed basic diagnostics to confirm service availability before discussing payment options, while identifying upgrade opportunities.
Education
Degrees, certifications, and relevant coursework
FILCAN INSTRUCTIONS AND LEARNING CENTER INC.
Call Center Agent NCII, Call Center
Completed a Call Center Agent NCII finishing course at FILCAN Instructions and Learning Center Inc.
Bago City College
Bachelor of Science, Information Systems
2019 -
Pursued a Bachelor of Science in Information Systems at Bago City College from January 2019 to September 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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