Purnima User
@purnimauser1
IT support professional specializing in network troubleshooting, Salesforce CRM, and cybersecurity upskilling.
CanadaWhat I'm looking for
I’m an IT support professional with enterprise experience in network troubleshooting, Salesforce CRM management, and technical documentation. In a regulated pharmaceutical environment, I handled support requests end-to-end—diagnosing complex application and instrument issues, communicating clearly with users, and escalating the right details to senior technicians.
Right now, I’m completing a Government of Canada cybersecurity upskilling program focused on network security, incident response, and infrastructure management. I’m building practical capability across Windows/Linux administration, Active Directory and identity & access management, and network hardening—while documenting alerts and writing incident summaries aligned with standard IT escalation procedures.
Experience
Work history, roles, and key accomplishments
Cybersecurity Program Participant
SCWIST
Apr 2026 - Present (2 months)
Built applied knowledge of Windows, Linux, and Active Directory, focusing on identity and access management and IT infrastructure hardening. Practiced network security troubleshooting and documentation aligned to CIS Benchmarks and NIST security controls, including incident summaries for escalation.
Laboratory IT Support Executive
Hindustan FarmDirect Pvt. Ltd.
Nov 2019 - Dec 2022 (3 years 1 month)
Provided enterprise IT support in a regulated pharmaceutical environment, troubleshooting specialized software and analytical instruments (Waters and Perkins) and escalating complex issues with clear user communication. Managed support requests in Salesforce CRM with detailed ticket/call logs and resolution documentation, and contributed to SOP development and team training.
Education
Degrees, certifications, and relevant coursework
Algonquin College
Diploma, Computer Programming
2024 - 2025
Grade: 3.90/4.0
Activities and societies: Dean's Honor List (Terms 1–4)
Completed a Diploma in Computer Programming at Algonquin College in Ottawa, Ontario. Earned a GPA of 3.90/4.0 and was named to the Dean's Honor List.
L PU
Bachelor and Master of Science in Agriculture, Agriculture
2013 - 2019
Completed a Bachelor and Master of Science in Agriculture at L PU. Program spanned July 2013 to July 2019.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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