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talal siddiqui

@talal-sidd9

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IT pro skilled in support, networks & cloud, dedicated to optimization and client satisfaction.

Canada

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What I'm looking for

I am seeking a job in an environment that fosters creativity, collaboration, diversity, and innovation. Open communication, work-life balance, and opportunities for growth are crucial to me.

As an IT enthusiast with a Post Graduate Diploma in Cloud Computing and a Bachelor's in Telecommunication, I've honed my skills in various IT domains, from system administration to network administration. My journey includes roles as a Cloud Computing Engineer, where I spearheaded projects on AWS and Kubernetes, and as an IT Support Officer, leading teams to deliver top-notch service in dynamic environments. With certifications like CCNA and CompTIA A+, coupled with hands-on experience in diverse technologies, I thrive on challenges and continuous learning. I'm excited to bring my technical prowess and commitment to excellence to drive success in any organization.

Experience

Current

Cloud Support Engineer (Training Student)

Current

Bow Valley College

Sep 2023 - Present (9 months)

• Designed and deployed applications using various AWS services (EC2, Route53, S3, RDS, DynamoDB, SNS, SQS, IAM) for high-availability, fault tolerance, and auto-scaling.
• Proposed security frameworks utilizing AWS services like ACM, IAM, VPC, and WAF for safeguarding applications.
• Designed and implemented CI/CD pipelines using Git for projects.
• Utilized Terraform and CloudFormation for IaC

AWS Kubernetes React Linux Terraform Azure CI CD PHP MySQL CSS HTML5 Docker

IT Support Engineer

FutureTec

Dec 2019 - May 2020 (5 months)

Created new user accounts and managed old ones for employees through Domain Controller
Provided IT Support for Network, DNS, file server mapping and managing computer client’s accounts
Installed and Configured Office 365 Software and provided any support for installation, troubleshooting and configuring office account
Resolved performance issues of workstations.

IT Support MS Visio MS Office VMWare Hardware Software Technical Support User Support Tech Support Phone Support Desktop Support Customer Support Support Engineer Support Ticketing Systems Technical Support Operations

IT Support Officer

FAWSEC Educational company

Mar 2021 - Jul 2023 (2 years 4 months)

• Managed and provided leadership to a team of 2-3 customer service representatives, ensuring the delivery of high-quality service to clients.
• Managed the Routine support calls through Manage Engine Service Desk
• Managed Windows and Software Installation/update through Manage Engine.
• Hands on experienced on variety of switches including Cisco & HP.