Open to opportunities

aluko gabriel

@alukogabriel

I am a Senior Technical Support Engineer specializing in identity management, cloud infrastructure, and IT service monitoring.

Canada

Message

What I'm looking for

I am seeking a technical support or identity/cloud engineering role where I can apply Okta/SSO, monitoring, and cloud expertise, mentor teams, and improve incident response in a collaborative, customer-focused environment.

I have over seven years of experience across information technology and financial services, working in technical support roles for global organizations. I focus on Windows and Linux administration, cloud platforms, and enterprise application support.

I deliver measurable results — automating user lifecycle with Okta SCIM, implementing Okta SSO for 100+ enterprise apps, and managing identity services for a 6,000-employee base. I ranked among the top support engineers, designed a customer service expert system to reduce in-branch traffic, and have trained and mentored new support specialists.

I troubleshoot at the intersection of infrastructure and applications using Datadog, Postman, GitHub, Nagios, Docker and Ansible, and I follow ITSM and ISO 20000 processes. I am proactive, customer-focused, and committed to improving uptime, security compliance and end-user experience.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer

Current

Deel

Dec 2021 - Present (3 years 8 months)

Automated Okta SCIM user lifecycle and implemented a new Okta SSO architecture integrating 100+ enterprise applications, reducing manual provisioning time by 50% and managing identity for 6,000+ users. Triaged and resolved payment and API issues using SQL, Postman, Datadog and GitHub while driving escalations to engineering via Jira.

SSO Active Directory REST APIs SQL Postman)GitHub Datadog Jira

Technical Support Engineer

NxRev

Dec 2023 - Jun 2024 (6 months)

Delivered Windchill installations, upgrades, patches and configuration for PTC products (Windchill, Creo, ThingWorx) and provided customer training to ensure stable deployments and meet project requirements. Maintained documentation and supported deployment and customization of PTC toolsets.

PTC Windchill Creo ThingWorx PTC Products Installation Configuration Training

Technical Support Engineer

Tek Experts

Jul 2020 - Nov 2021 (1 year 4 months)

Provided advanced troubleshooting for Windows and Linux corporate environments, resolved escalated issues for Office365 and Azure services, and implemented Nagios monitoring to track network and resource health. Supported backup administration and container deployment workflows using Docker and Ansible.

Windows Linux Office 365 Azure Nagios Docker Ansible Networking

IT Service Monitoring

Fidelity Bank Plc

May 2019 - Jun 2020 (1 year 1 month)

Managed and monitored cloud and on-premises applications and databases (MS/MySQL, Oracle, AIX, Windows, Linux), reducing unreported resource-utilization incidents to zero and improving capacity management processes. Escalated deviations and provided stakeholders with timely system performance reports.

Monitoring Oracle MySQL Windows Server Linux capacity management Incident Management Databases

IT Support Officer

Tee Vision Technologies

Jan 2018 - Mar 2019 (1 year 2 months)

Installed and configured hardware, software, networks, printers and scanners and provided onsite and remote technical support across the company to maintain system availability and user productivity. Maintained computer systems and performed routine maintenance and troubleshooting.

Windows Linux Technical Support Documentation