Open to opportunities

Tonya Dinkins

@tonyadinkins

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Customer success and sales professional driving high-volume lead conversion and retention.

United States

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What I'm looking for

I seek a customer-facing role where I can leverage CRM expertise, high-volume lead generation, and account management to drive retention and revenue growth in a collaborative, metrics-driven team.

I am a customer success and sales professional with a strong track record in high-volume appointment setting, lead generation, and account management. I consistently hit appointment-setting quotas across multiple roles, managed 250–300+ accounts with a 95% satisfaction rating, and executed large-scale outreach campaigns that generated qualified leads and closed acquisitions.

I excel at CRM-driven workflows (HubSpot, Zoho, Freshworks, Podia), building ticket systems, and developing multi-channel campaigns. I bring hands-on experience liaising with clients and internal teams, optimizing processes for retention and conversion, and delivering reliable results in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Sales Liaison

Prosolar

Nov 2023 - Jan 2026 (2 years 2 months)

Managed daily appointment operations and prospected 100+ potential customers per shift, updated CRM for qualified leads, and achieved appointment quota for 10 consecutive weeks.

Appointment Setting CRM Management Prospecting Outbound Sales HubSpot Scheduling Sales Operations

Appointment Setter

Wolf Valley Buildings

Jun 2024 - Dec 2024 (6 months)

Executed daily appointment-setting operations, prospecting 150+ potential customers per shift and maintaining HubSpot CRM updates; met appointment quota for 16 consecutive weeks.

Appointment Setting HubSpot Prospecting CRM Management Outbound Calling Time Management

Customer Success

Farmshelf Corp

Jun 2023 - Jul 2024 (1 year 1 month)

Built and managed ticketing system, supported 250–300+ accounts with 95% help-desk satisfaction, and created monthly email campaigns for 100–200 customers.

Customer Success Ticketing Systems Account Management Email Campaigns Help Desk Support Customer Satisfaction CRM

Real Estate Acquisitions

KAI Legacy LLC

Jan 2021 - Dec 2023 (2 years 11 months)

Built and analyzed lead lists, ran direct mail campaigns to 2,000+ prospects monthly, cold-called up to 1,500 prospects per month, and acquired properties for resale.

Lead Generation Direct Mail Cold Calling Client Communication Negotiation Sales

Customer Relations

Bookit.com

Jan 2014 - Dec 2015 (1 year 11 months)

Sold travel packages and resolved customer inquiries via phone and email, managed CRM records, and increased revenue through upselling and efficient support processes.