Open to opportunities

Salman Karim

@salmankarim

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Dynamic Customer Success Manager with a passion for client satisfaction.

United States

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What I'm looking for

I am seeking a role that fosters collaboration, encourages growth, and values customer-centric strategies.

I am a dynamic Customer Success Manager with over five years of experience dedicated to driving customer satisfaction, retention, and expansion initiatives. My expertise lies in managing high-value accounts and building long-term client relationships, consistently exceeding financial targets. I have a proven track record of delivering significant impact, achieving a 110% quota attainment and a 9/10 NPS score, which reflects my commitment to customer success.

Throughout my career, I have developed tailored success plans and proactively resolved issues, collaborating cross-functionally to enhance customer engagement and satisfaction. At Commvault, I managed a $7M ARR portfolio, leading to consistent six-figure deals and a high customer satisfaction score. My previous role at MyDoGood LLC saw me elevate customer retention by 15% while coaching a team of CSMs on best practices. I am passionate about leveraging data-driven insights to monitor customer health and forecast risks, ensuring that I align internal teams to meet customer goals effectively.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Commvault

May 2023 - Oct 2024 (1 year 5 months)

Managed a $7M ARR portfolio, achieving 110% of quota through strategic renewals and expansions. Led the customer journey for over 90 accounts, resulting in a 9/10 NPS score by resolving escalations and driving satisfaction.

Customer Success Account Management Salesforce CRM Gainsight Communication Strategic Planning Data Analysis Customer Retention Problem Solving Relationship Building

Associate Director, Customer Success

MyDoGood LLC

Apr 2021 - Sep 2022 (1 year 5 months)

Increased customer retention by 15% and revenue growth by 25% through strategic management of 40+ accounts. Developed automated email campaigns, enhancing CSM efficiency and customer engagement.

Customer Retention Revenue Team Leadership Email Campaigns Customer Engagement Strategic Planning Account Management Communication Problem Solving Data Analysis

Customer Success Manager

MyDoGood LLC

Jan 2020 - Apr 2021 (1 year 3 months)

Maintained a 4.5/5 customer satisfaction score across a $1M book of business by delivering exceptional service and proactive success planning, resulting in a 10% improvement in customer retention.

Customer Satisfaction Planning Cross Functional Collaboration Customer Retention Communication Data Analysis Problem Solving Account Management Relationship Building Reporting

Enterprise Business Development Representative

Skedulo

Mar 2019 - Nov 2019 (8 months)

Generated over $2M in sales pipeline by nurturing key enterprise accounts, driving $100,000 in direct revenue. Engaged with C-suite executives to cultivate relationships and strategic expansion opportunities.

Sales Pipeline Account Management Revenue Communication Relationship Building Brand Awareness Problem Solving

Education

Degrees, certifications, and relevant coursework

University of California, Berkeley

Bachelor of Arts, Political Science

2013 - 2017

Studied Political Science with a focus on various political systems, theories, and practices. Engaged in critical analysis of political events and policies, enhancing understanding of global political dynamics.

UC Berkeley Haas Business School

Certification, Business Administration

2016 - 2017

Completed the HAAS Business School Base Certification, focusing on business fundamentals and strategic management principles to enhance customer success capabilities.

UCEAP Study Abroad Program

Certification, Spanish Language and Cultural Studies

2016 - 2016

Participated in a cultural immersion program in Cordoba, Spain, enhancing language skills and cultural understanding through direct engagement with the local community.