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Jeremy Elliott

@jeremyelliott

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Senior Customer Success Manager and Account Executive

United States

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What I'm looking for

Seeking a challenging role that leverages my expertise in driving revenue growth, reducing churn, and building long-term partnerships to deliver measurable business outcomes.

As a seasoned customer success manager and account executive, I leverage my expertise in driving revenue growth, reducing churn, and building long-term partnerships to deliver measurable business outcomes. With a proven track record in the tech and SaaS industries, I excel in developing data-driven strategies that drive customer retention and expansion.

Throughout my career, I have consistently demonstrated my ability to spearhead customer success initiatives, direct cross-functional teams, and secure contract renewals with key accounts. My expertise in customer relationship management, data-driven insights, and stakeholder engagement has enabled me to drive sustainable growth and maximize client lifetime value.

I am a results-driven professional with a strong passion for driving revenue growth, reducing churn, and building long-term partnerships. I am committed to delivering exceptional customer experiences and driving business outcomes that exceed expectations.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Hubspot

Jun 2022 - Present (3 years)

Hired as a Sr. Customer Success Manager to lead strategic initiatives for ETN clients. Tasked with improving customer retention, driving account growth, and optimizing the customer journey through personalized onboarding, adoption plans, and health checks. Responsible for maintaining relationships, mitigating churn, and leading cross-functional teams to align clients with HubSpot’s solutions.

Churn Prevention Upselling Cross Functional Collaboration Cross Selling Customer Relationship Management Data Insights Account Management Customer Retention Stakeholder Engagement Customer Experience Collaboration Sales Strategy Development Pipeline Management

Director of Customer Success

Lean Solutions Group

Mar 2020 - Jun 2022 (2 years 3 months)

Generated $2.5M in revenue, 90% upsell success rate, reducing churn to 3%, and maintaining a 98% client retention rate, driving sustainable growth and maximizing client lifetime value.

Customer Relationship Management Customer Onboarding & Adoption Account Growth & Expansion Customer Retention Stakeholder Engagement Customer Experience Collaboration Upselling & Cross Selling Sales Strategy Development Negotiation & Deal Closing Pipeline Management Leadership Team Management Data Driven Insights

Enterprise Account Executive

ConnectWise

Feb 2016 - Feb 2020 (4 years)

Formulated go-to-market strategies for MSPs, addressing business inefficiencies and enabling agility, leading to long-term partnerships, 4,000+ new targets, and $250K+ in MRR.

Go To Market Strategy Market Penetration Sales Strategy Development

Account Executive

Paycom

Jun 2012 - Feb 2016 (3 years 8 months)

Achieved 170% quota attainment, generating $1.7M in annual revenue with a 13.7% gross margin, consistently exceeding sales targets by leveraging CXO relationships and solution-selling strategies.

Solution Selling Sales Strategy Development