Karen Bledsoe

Coordinated healthcare appointments for military personnel, managing complex scheduling systems while ensuring seamless access to medical and dental services. Handled inbound and outbound calls for appointment scheduling.

Supported customers with their accounts in a call center environment, handling prescription refills and insurance inquiries for CVS Pharmacy project.

Performed duties in a call center environment, focusing on problem solving and documentation for clients enrolled in Legal Shield Membership.

Contacted medical providers to obtain billing records and entered data into a database, ensuring accuracy and compliance with medical coding standards.

Assisted customers with shipping inquiries and billing questions in a call center environment, providing timely and accurate information.

Tracked potential volume and revenue for UPS, assisted with customer billing issues, and maintained customer accounts in a fast-paced environment.

Supported HR functions by managing phone coverage, scheduling interviews, and processing new hires during peak seasons.

Managed HR reporting and documentation, including OSHA reports and employee certifications, while providing administrative support to the HR team.

Completed courses in Medical Billing I and II, focusing on the principles and practices of medical billing and coding.