With over 30 years of experience in customer service, registration, and scheduling across various healthcare settings, I have developed a strong skill set in data entry, medical terminology, and insurance verification. Throughout my career, I have demonstrated proficiency in data collection, analysis, and software operations, making me highly computer literate and adaptable to new systems.
In my most recent role as a Remote Patient Care Data Entry Specialist at Foundever, I provided exceptional customer service to insured members and families. I assisted with medication refills, benefit inquiries, and insurance communications, ensuring accurate data entry for prescription refills, billing processes, and member information updates. I collaborated with insurance providers, pharmacies, and healthcare facilities to guarantee precise and prompt service delivery.
Prior to that, as a Remote Customer Experience Associate at Broad Path, I supported insured members by facilitating medication refills, explaining benefits, and managing insurance communications. I executed data entry tasks for prescription refills, billing procedures, and member information updates, while maintaining accurate record-keeping and delivering outstanding customer care.
