Open to opportunities

Tom Boys

@tomboys

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Experienced service center and sales manager with strong operations and team leadership.

United States

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What I'm looking for

I seek a leadership role where I can improve operations, grow sales, mentor teams, implement inventory/KPI systems, and foster a collaborative, results-driven culture.

I am a results-driven manager with over 30 years of sales, marketing and operations experience across service, design and retail businesses.

I have led multi-location teams, developed managers from front-line staff, and delivered measurable sales growth while improving employee retention and operational KPIs.

My strengths include inventory systems and scheduling, CRM and POS proficiency, KPI generation, and creative marketing that increased customer retention and social engagement.

I work independently with high energy, clear communication and out-of-the-box problem solving to drive team motivation and consistent business results.

Experience

Work history, roles, and key accomplishments

Current

Service Center Manager

Current

Valvoline Instant Oil Change

Jan 2019 - Present (7 years 2 months)

Lead and train staff to meet labor and service targets, manage inventory and multi-location operations, and improve fleet retention and employee retention through development and coaching.

Team Leadership Inventory Management Employee Retention Sales Driving Training Scheduling Fleet Management

Management and Marketing

LA Designs of Naples

Jan 2015 - Jan 2019 (4 years)

Managed sales and marketing activities, coordinated trades and schedules, implemented customer retention strategies and loyalty programs, and increased social media engagement.

Sales Marketing Customer Retention Scheduling Social Media Communication

Sales Manager / Designer

Woodworks

Jan 2010 - Jan 2015 (5 years)

Managed a team of 15 designers and sales reps, improved team communication and retention, and increased sales by 25% in the first quarter through CRM-driven productivity improvements.

Team Management CRM Sales Growth Employee Retention Scheduling Productivity

Sales Manager

AB Interiors, Inc.

Jan 1990 - Jan 2010 (20 years)

Scaled a two-person interior design business to 20+ employees, implemented barcoded inventory (FIFO), strengthened builder relations, and increased customer retention and social engagement.

Business Growth Team Building Sales & Management Social Media