Michael Gomez
@michaelgomez
Result-driven automotive manager with 12 years of experience.
United StatesWhat I'm looking for
I am a result-driven and detail-oriented professional with a strong background in automotive management, offering over 12 years of experience. My career has been marked by a proven track record of improving efficiency, driving team collaboration, and delivering high-quality results. I pride myself on my excellent problem-solving skills, adaptability, and commitment to continuous growth.
Throughout my career at Firestone, I have held various roles, from technician to service manager. In my current position, I manage all automotive service functions, ensuring a continuous flow of production and compliance with safety procedures. I also oversee customer service delivery and quality assurance programs, which have significantly enhanced customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Service Manager
Firestone
Jul 2016 - Present (9 years 1 month)
Managed all automotive service functions by overseeing continuous flow production through proper implementation of the integrated voter operating system. Managed parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases. Responsible for staffing in the service and sales department.
Manager of Tire Sales
Firestone
May 2015 - Present (10 years 3 months)
Reset planograms in sales floor and managed monthly sales targets of $50k-$60k while maintaining an average of 75% gross profit. Ensured technicians were up to date on all company education and certification renewals.
Technician
Firestone
Nov 2013 - Present (11 years 9 months)
Road tested automobiles before and after service work was performed. Performed inspections on assigned vehicles following BSRO procedures to report findings to service management. Explained mechanical diagnoses and needed repairs to non-mechanical individuals.
General Service
Firestone Complete Auto Care
Jun 2013 - Present (12 years 2 months)
Cleaned shop and assisted with shuttling customers. Received inventory shipments and organized warehouse. Performed oil changes, flat repairs, tire replacements and scheduled maintenance on all makes and models of vehicles.
Education
Degrees, certifications, and relevant coursework
Houston Community College
Associates of science, Science
Completed an Associates of Science degree, gaining foundational knowledge in various academic disciplines. This program provided a broad educational background.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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