Open to opportunities

Raymond Aviles

@raymondaviles

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Inside Sales Representative specializing in customer retention and consultative revenue growth.

United States

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What I'm looking for

I’m looking for a role where I can drive consultative inside-sales growth, deepen customer relationships, and improve retention. I want an environment that values high-volume professionalism, coaching, and measurable results.

I’m a customer-focused sales and operations professional with 15+ years of experience delivering exceptional service in high-volume retail and automotive environments. I build lasting customer relationships through consultative selling, follow-ups, and issue resolution—so customers keep coming back.

In Inside Sales roles at REITH AUTO PARTS and LKQ AUTOMOTIVE, I consistently exceeded sales goals and generated new business through cold calling and follow-ups. I’m recognized for increasing customer retention, referrals, and repeat business while maintaining professionalism on high-volume calls.

Earlier, as an Assistant Store Manager and Parts Sales Manager, I led daily operations, trained staff on customer engagement and upselling, and strengthened store experience through merchandising and inventory management. I also supervised and developed sales teams, managed inventory and loss prevention, and resolved customer concerns to improve satisfaction.

Experience

Work history, roles, and key accomplishments

Inside Sales Representative

Reith Auto Parts

Jan 2019 - Jul 2024 (5 years 6 months)

Delivered high-quality customer service by identifying client needs and recommending solutions, consistently exceeding sales goals through relationship-driven selling. Handled high-volume calls, followed up on customer needs, and resolved complex issues to build retention and a loyal customer base.

Customer Service Consultative Selling Relationship Building Sales Goals CRM Systems Conflict Resolution

Assistant Store Manager

Cycle Gear

Nov 2016 - Dec 2018 (2 years 1 month)

Led daily store operations while maintaining high customer service standards. Trained staff on customer engagement and upselling, resolved customer concerns to improve satisfaction, and enhanced merchandising to elevate the in-store customer experience.

Store Operations Team Leadership Staff Training Customer Engagement Upselling Conflict Resolution Merchandising Customer Satisfaction

Inside Sales Representative

LKQ Automotive

Apr 2014 - Apr 2015 (1 year)

Generated new business through cold calling and follow-ups while maintaining strong client relationships to increase repeat business. Managed multiple accounts, ensuring timely communication and consistent sales support.

Cold Calling Client Relationship Management Inside Sales Account Management Repeat Business Growth CRM Systems

Parts Sales Manager

AutoZone

Apr 2007 - Mar 2013 (5 years 11 months)

Delivered exceptional customer service in a fast-paced environment while supervising and developing the sales team. Managed inventory and loss prevention, and improved store layout to enhance the customer experience.

Team Supervision Inventory Management Loss Prevention Customer Service Excellence Performance Coaching Upselling