Open to opportunities

Ana Helton

@anahelton

Message

Experienced service lead with a strong background in customer management.

United States

Message

What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and allows me to leverage my customer service expertise.

I am a dedicated professional with over 16 years of customer service and management experience. My journey has taken me through various roles, including Service Lead at Everglades Farm Equipment, where I honed my leadership skills and ensured smooth operations in a fast-paced environment. I pride myself on my ability to manage workloads effectively, handle customer issues with compassion, and maintain high standards of service.

Throughout my career, I have developed a strong proficiency in Microsoft Office, which I utilize daily for tasks such as scheduling, payroll, and customer management. My experience as a Store Manager at Napa Auto Parts and a Key Holder at Best Buy has equipped me with the skills to lead teams, manage inventory, and enhance customer satisfaction. I am a fast learner, eager to adapt to new challenges and environments, and I thrive in roles that allow me to work both independently and collaboratively.

Experience

Work history, roles, and key accomplishments

Service Lead Management & Leadership

Everglades Farm Equipment

Mar 2024 - Present (1 year 4 months)

Managed the workload of technicians and oversaw shop operations, ensuring smooth workflow and timely completion of equipment. Collaborated closely with sales and management to meet anticipated deadlines for new equipment sales.

Customer Service Problem Solving Microsoft Office Equipment Maintenance

Store Manager

Napa Auto Parts

Dec 2021 - Present (3 years 7 months)

Managed daily store operations, including scheduling, stock management, and customer issue resolution. Utilized Microsoft Office for various administrative tasks, ensuring efficient store performance.

Customer Service Inventory Management Scheduling Microsoft Office

Key Holder/Appliance Manager

Best Buy

Oct 2020 - Present (4 years 9 months)

Assisted customers in planning home suites and managed daily financial operations, including counting drawers. Handled customer issues and maintained product knowledge to ensure customer satisfaction.

Financial Management Product Knowledge Customer Service Microsoft Excel

Manager Trainee

Sherwin Williams

Mar 2018 - Present (7 years 4 months)

Managed store opening and closing procedures, handled bank deposits, and maintained commercial accounts. Assisted customers with product selection and tinting to their specifications.

Customer Service Product Knowledge Deposits

Commercial Sale Asst. Mngr

Autozone

May 2012 - Present (13 years 2 months)

Maintained commercial accounts and managed delivery drivers, ensuring efficient service. Assisted customers with product inquiries, installations, and educated them on automotive parts.

Customer Service Product Education Automotive Parts Installation Delivery Management

Education

Degrees, certifications, and relevant coursework

All State Career

Welding Certiﬁcate, Welding

Completed a comprehensive welding certiﬁcate program, gaining expertise in various welding techniques and safety protocols. Developed practical skills in metal fabrication and repair.