At Cravings Diner, I managed inbound and outbound customer communications about menus, reservations, delivery, and promotions. I processed orders and reservations, coordinating with kitchen, front-of-house, and delivery teams to fulfill requests.
I handled complaints, feedback, and order discrepancies, investigating issues and coordinating prompt resolutions. I also followed up with customers and maintained accurate records to support retention and repeat business.
At TFA Stores, I recommended grocery products based on customers’ needs and provided information about features, pricing, promotions, and availability. I used cross-selling and follow-ups to support sales, and worked with inventory and store teams on customer requests.
