Looking for a job

Sarah Joseph

@sarahjoseph4

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I support customers and drive retention through proactive outreach, sales campaigns, and timely problem-solving.

Nigeria

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What I'm looking for

I'm looking for a customer service or sales role where I can support customers across inbound and outbound channels, resolve concerns promptly, strengthen loyalty, and contribute to customer satisfaction and retention.

I've supported high-volume inbound and outbound customer campaigns, using proactive follow-ups and clear communication to build trust and retention.

At Houseware Furnishing Store, I conducted outbound sales campaigns, managed customer inquiries, processed orders, and maintained CRM records for targeted sales and outreach.

I also improved customer satisfaction through loyalty-program reminders, product recommendations, and strategies designed to resolve issues effectively.

At Kome Beverages, I assisted shoppers with product inquiries, processed checkout transactions, and resolved concerns involving damaged, expired, or missing products.

Experience

Work history, roles, and key accomplishments

Telemarketing

Houseware Furnishing Store

Mar 2025 - Aug 2026 (1 year 5 months)

Provided reliable support that strengthened customer trust and retention through proactive follow-up calls, reminders, and loyalty programs. Implemented result-driven strategies to improve customer satisfaction and maintained accurate CRM records.

Customer Service Relationship Management CRM Outbound Sales Inbound customer service Problem Solving Communication Skills Time Management

Customer Service Representative

Kome Beverages

Sep 2023 - Nov 2024 (1 year 2 months)

Assisted customers with product location, recommendations, and general inquiries, enhancing the overall shopping experience. Processed transactions accurately and resolved customer complaints in a timely and professional manner.

Customer Service Point of Sale Problem Solving Communication Skills Attention To Detail