PUPrisca User
@priscauser1
Dedicated Customer Service Representative with over 5 years of experience.
NigeriaWhat I'm looking for
I am a passionate and dedicated Customer Service Representative with over 5 years of experience in the hospitality and retail industries. Throughout my career, I have consistently delivered exceptional service, resulting in high levels of customer satisfaction and a proven track record of excellence. My approach is customer-centric, solution-focused, and always professional.
I am highly proficient in Customer Relationship Management, using technology to streamline service delivery and build strong customer relationships. I value teamwork and collaboration, and I’m seeking an opportunity where I can contribute my expertise, grow within a dynamic team, and continue exceeding expectations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Piak Signature Mart
Apr 2023 - Present (2 years 2 months)
Handled over 70 inbound calls daily, efficiently resolving 85% of customer issues on the first contact, resulting in a 60% improvement in first-contact resolution. Increased sales by 70% through proactive upselling and identified customer needs during calls, offering suitable solutions.
Food and Beverage Supervisor
Food and Beverage Service Supervisor
Jun 2022 - Present (3 years)
Supervised a team of employees, maintaining a positive and productive atmosphere to enhance employee experience. Monitored overall guest satisfaction levels through active oversight and ensured effective inventory control by alerting management of potential supply issues.
Guest Service Representative
Channel View Hotel
Feb 2021 - Present (4 years 4 months)
Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction. Maintained accurate records of customer interactions using the provided system and offered high-quality service to maintain positive client experiences.
Customer Service Representative
Domino’s Pizza
Jan 2016 - Present (9 years 5 months)
Upsold products and services, driving an 85% increase in cross-sell revenue within the first three months. Managed over 100 inbound calls daily concerning billing, service upgrades, and promotional offers, boosting customer retention by 95% through personalized solutions.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic
National Diploma, Hospitality Management Technology
2015 - 2018
Completed foundational studies in Hospitality Management Technology. Acquired essential skills and knowledge for entry-level roles in the hospitality sector.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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