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@mmekanemmanuel
I am a customer service professional delivering empathetic, phone-based support with 98% first-call resolution.
ZimbabweI am a customer service professional with three years' experience supporting clients across financial, food, and retail sectors. I deliver empathetic, phone-based and multichannel support focused on fast resolution and strong customer relationships.
I routinely handled high-volume call queues, managing over 100 daily support calls and achieving 98% first-call resolution while reducing backlog by 30% and increasing satisfaction ratings by 20%.
I leverage CRM tools (Zoho, Zendesk, Freshdesk), collaboration platforms (Zoom, Slack, Microsoft Teams) and AI tools to streamline workflows. I consistently meet 100% KPI compliance on issue escalation and ticket documentation and enjoy upselling, appointment scheduling, and improving retention.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Bohaty
Jan 2023 - Present (2 years 10 months)
Handled 100+ daily support calls with 98% first-call resolution and used CRM tools to reduce backlog by 30%. Increased customer satisfaction ratings by 20% and maintained 100% KPI compliance on escalations and ticket documentation.
Kilimanjaro Eatery
Jun 2021 - Dec 2022 (1 year 6 months)
Managed incoming orders and inquiries, improving order accuracy by 25% and raising customer feedback ratings by 40% through empathetic complaint resolution. Upsold promotions to increase average order value by 15% and scheduled catering bookings to reduce no-shows.
Lizzie Foodmart
May 2019 - May 2021 (2 years)
Supported 50+ daily transactions with 100% accuracy during peak hours and improved resolution speed by 35% by routing queries efficiently. Recommended products to boost customer loyalty and organized service flow to improve customer traffic efficiency.
Degrees, certifications, and relevant coursework
RUBachelor of Science, Banking and Finance
Completed Bachelor of Science in Banking and Finance at Rivers State University in 2018.
Software and tools used professionally
ZimbabweYou can contact Mmekan and 90k+ other talented remote workers on Himalayas.
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