Open to opportunities

Sunday Olawale

@sundayolawale

Message

Customer service professional delivering high-satisfaction support and efficient issue resolution.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can improve satisfaction metrics, use CRM tools like Salesforce, mentor teammates, and contribute in a collaborative, growth-oriented environment.

I am a highly motivated customer service professional with over five years of experience supporting customers in high-volume, fast-paced environments.

I consistently delivered strong results, including a 95% customer satisfaction rating, a 98% average satisfaction score on calls, and a 20% reduction in average resolution time through process improvements.

I am proficient with Salesforce, order processing, call handling, de-escalation, and training and mentoring new hires, and I regularly collaborate with sales and logistics to resolve order issues and delays.

I am seeking to join a customer-focused team where I can continue improving KPIs, mentor colleagues, and contribute to operational and service excellence.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Rena Cakes and More

Jan 2024 - Jan 2025 (1 year)

Responded to customer inquiries across phone, email, live chat and in-person, achieving a 95% customer satisfaction rating; trained new hires and improved onboarding and team productivity.

Customer Service Phone Support Live Chat Email Support CRM Order Processing

Customer Support Associate

PrimeCore Solutions

Jan 2022 - Jan 2024 (2 years)

Handled customer complaints, returns, and product inquiries; reduced average resolution time by 20% and processed orders/returns with 100% accuracy using Salesforce.

Customer Support Salesforce Order Management Process Improvement Communication

Call Center Representative

Veloura Ltd

Jan 2021 - Jan 2022 (1 year)

Managed high-volume inbound calls resolving billing and account issues with average resolution under 3 minutes and 98% satisfaction, reducing escalations by 30%.

Billing Support Escalation Management CRM Performance Metrics Time Management

Front Desk Representative

ClearPath Hospitality

Jan 2018 - Jan 2020 (2 years)

Greeted and assisted guests, managed check-ins/check-outs and reservations, and maintained a 95% guest satisfaction rating while upselling services to drive additional revenue.

Reserving Upselling Communication Coordination

Production Operator

Mr Chef Company

Jan 2016 - Jan 2018 (2 years)

Operated production machinery, inspected finished products for defects, and performed routine equipment checks to ensure quality standards and report issues promptly.

Equipment Maintenance Process Adherence Reporting