At McLilyGroceryStore, I handled incoming customer calls about online orders and home delivery, followed up on out-of-stock items, and recorded call outcomes in the CRM system. I also de-escalated complaints, escalated complex cases, and trained new employees on CRM tools and call-queue practices.
At BozleEstatesInc., I responded to client inquiries about property listings, pricing, payment plans, and locations. I generated and qualified leads, maintained client and property records, and worked with the sales team on property proposals.
