taiwo joshua

I am a customer service professional with three years of hands-on experience resolving issues, managing orders, and maintaining high satisfaction rates across phone, email, and live chat channels. I consistently apply product knowledge and company policies to provide quick, accurate assistance, achieving a reported 95% average customer satisfaction and handling escalations through cross-functional collaboration.

I focus on process improvement, empathetic communication, and strong documentation practices to reduce wait times and improve service quality. I bring CRM proficiency, conflict-resolution skills, and leadership-minded teamwork to roles where customer experience and operational reliability matter.