Open to opportunities

Tolu Joy Oyewole

@tolujoyoyewole

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Senior customer retention specialist reducing churn and booking qualified appointments with CRM precision.

Nigeria

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What I'm looking for

I’m looking for a role where I can reduce churn, reactivate lapsed customers, and drive conversion by booking qualified appointments. I want to own CRM accuracy, improve outreach performance, and work with motivated teams across international markets.

I’m a results-driven Customer Retention Specialist and Appointment Setter with 9+ years of experience in customer success, telemarketing, B2B/B2C sales, and CRM management across remote and on-site environments. I focus on retention outcomes—reducing churn, reactivating lapsed accounts, handling objections, and consistently exceeding retention and conversion targets.

In my recent roles, I managed 150+ at-risk accounts and reduced monthly churn by 35%, reactivated 60% of targeted lapsing customers within 90 days, and resolved 92% of cases at first contact. I also book qualified appointments at high volume (40–60 per week), improve show rates by 30%, and maintain near-perfect CRM data accuracy (98%) using HubSpot, Salesforce, and other sales tools.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Brightpath Solutions LLC

Mar 2024 - Apr 2026 (2 years 1 month)

Conducted high-volume outbound calling and email outreach, booking 40–60 qualified appointments per week and maintaining 98% CRM data accuracy. Improved appointment show rates by 30% through refined call scripts and objection handling, contributing to a 25% increase in the closed deals pipeline and reducing wasted sales hours by 20%.

Outbound Calling Appointment Setting Outbound Outreach Sales Pipeline Management Lead Qualification Objection Handling Calendar Management CRM Data Accuracy

Customer Retention Specialist

ClearVoice Customer Solutions Ltd

Jun 2022 - Feb 2024 (1 year 8 months)

Managed 150+ at-risk accounts with retention strategies that reduced monthly churn by 35%. Reactivated 60% of targeted lapsing accounts within 90 days, resolved 92% of escalated cases at first contact, and generated an additional 18% revenue through upsell and cross-sell opportunities.

Customer Retention Salesforce CRM Complaint Handling Upselling Cross Selling Customer Relationship Management

Customer Service Rep / Telemarketer

Mp Finance – South Region

Mar 2020 - Feb 2022 (1 year 11 months)

Managed 100+ active customer accounts by maintaining accurate records, call logs, and follow-up activities using CRM systems. Drove customer retention and revenue growth through inbound and outbound telemarketing, including upselling and cross-selling.

Customer Service Telemarketing CRM Data Management Upselling Cross Selling Outbound Marketing Lead Follow Up Customer Retention

Sales Representative

Adron Homes and Properties

Jan 2017 - Jan 2020 (3 years)

Converted inbound inquiries into sales with a 40% conversion rate and improved efficiency by shortening the average sales cycle by 22%. Earned 'Top Closer' recognition in Q3 and Q4 and supported field reps by qualifying leads, preparing client briefs, and scheduling client walkthroughs.

Lead Conversion Inbound Sales Lead Qualification Appointment Walkthrough Scheduling Performance Targeting

Sales Trainee (Independent)

Independent

Jan 2016 - Nov 2016 (10 months)

Supported senior sales reps during customer visits and built consultative sales experience through hands-on assistance. Contributed to CRM data entry, outreach tracking, and basic performance reporting to support sales execution.

Consultative Sales Data Entry Outreach Tracking Sales Enablement performance reporting Lead Support